Shipping Policy for VynexMavel

Effective Date: January 6, 2025

At VynexMavel, we aim to deliver your baby products in a timely, efficient, and secure manner. Our Shipment Policy provides important details regarding shipping methods, delivery times, and related costs. We strive to ensure that every order is handled with care and arrives in excellent condition.

1. Shipping Methods

We offer a variety of shipping methods for domestic and international customers. The available shipping options will be presented to you during checkout. The methods include:

  • Standard Shipping: Our most economical option, typically delivered within 5-7 business days (domestic) or 10-20 business days (international).
  • Expedited Shipping: Faster shipping for those who need their items sooner. Expedited shipping is usually delivered within 2-4 business days (domestic) or 7-10 business days (international).
  • Priority Shipping: This option offers the quickest delivery, typically 1-2 business days for domestic orders. International priority shipping takes around 5-7 business days.
  • Free Shipping: Occasionally, we offer free shipping promotions, typically on orders over a certain amount. This promotion applies to standard shipping only.

You will be able to select your preferred shipping method during checkout, and the applicable shipping cost will be displayed.

2. Shipping Fees

Shipping fees depend on several factors, including:

  • The size and weight of the items in your order.
  • Your shipping address and location (domestic or international).
  • The shipping method selected.

During checkout, you will see a clear breakdown of all applicable fees, including product prices, taxes, and shipping charges. Shipping fees are non-refundable unless we are at fault (e.g., if we send the wrong item).

For international shipments, the customer is responsible for any customs duties, taxes, or import fees. These charges are not included in the shipping cost and will be collected by the carrier at the time of delivery.

3. Order Processing Time

Once your order is placed, we begin processing it right away. Our typical processing time is 1-3 business days from when the order is received. Orders placed on weekends or public holidays may experience longer processing times. You will receive an email notification when your order has been shipped, along with tracking information.

Please note that some items, especially backordered or custom-made products, may require additional processing time. We will notify you if there are any delays with your order.

4. Shipping Restrictions

Currently, we ship to most countries worldwide. However, there are certain countries or regions where shipping may not be available due to logistical, legal, or regulatory issues. If you are in an area where we are unable to ship, we will notify you promptly and issue a full refund if payment has already been processed.

Certain items may also be restricted for international shipping due to local regulations. These products will be clearly marked on the website.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress and estimated delivery date. For most orders, you will be able to track the shipment through our carrier’s website.

If you experience issues with tracking or have concerns about your shipment’s status, please contact our customer support team for assistance.

6. Delays and Lost Shipments

While we strive to ensure that all orders arrive on time, there may be occasional delays due to circumstances beyond our control, such as weather, holidays, or customs processing for international orders. If your order is delayed, we will notify you and work with the carrier to resolve the issue.

In the case of a lost shipment, please contact us immediately. We will investigate the issue with the shipping carrier and take appropriate steps, including initiating a claim with the carrier, if necessary. Please note that in cases of lost international shipments, you may be required to file a claim with the carrier in your country.

7. International Shipping

For international customers, we offer standard, expedited, and priority shipping options. Please be aware of the following:

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges will not be covered by VynexMavel and must be paid directly to the relevant authorities or the carrier.
  • Customs Delays: Customs processing can occasionally cause delays. These delays are beyond our control, and we recommend checking with your local customs office for more information.

8. Contact Us

If you have any questions about our shipment policies or need assistance with tracking your order, please contact us:

VynexMavel
Street: 2689 Meadow View Drive, High Rolls Mountain Park, New Mexico, United States
Phone Number: 860-530-2539
Email: info@vynexmavel.com
Website: https://vynexmavel.com